Most orders ship out within 5-10 business days (M-F). When your order ships you will get a tracking number from ups.com to the email provided when the order is placed.
Suspension products have a lifetime structural warranty to original purchaser. If you cannot provide proof that you are the original purchaser, the warranty will not be valid. Wear parts such as heims and bushings are not included. Stripped threads on a product are not covered. Heims that are seized are not covered. Purchaser must send back damaged product (keep all hardware, we do not send new hardware) Address to ship to:
ORB (Warranty Department)
56 Mitchell Dr.
Paris, TN 38242.
You must include a completed warranty form (found on warranty page). Upon receiving damaged products ORB will exam, repair or build new product. Most orders ship out within 5-10 business days (M-F). Warranty products do take priority, but cannot start processing until damaged product with completed form is received.
Powder coat is not covered under warranty but will be offered at a discounted rate on replacement warranty part. If you are wanting them repowered, please specify in warranty form. When we receiver that and products we will call for payment for powder coat.
Warranty for Racers
Racers must run race spec parts (HD) to be covered under our warranty. We will only warranty steel radius rods once then you must upgrade to Aluminum Radius Rods to stay covered under warranty.