Most orders ship out within 5-10 business days (M-F). When your order ships you will get a tracking number from ups.com to the email provided when the order is placed.
- NO refunds will be given after 30 days of purchase.
- NO exchanges on any products.
- NO returns or refunds on powder coat by the pound.
- NO refunds will be given on used parts.
- A 3% fee will be subtracted from all canceled orders that have not shipped.
- All orders that you request a refund will have a 15% restocking fee subtracted from your refund amount.
- All received orders that are returned for a refund that have been installed will have a 20% restocking fee subtracted from your refund amount within 30 days of purchase.
- Products failure is covered under our warranty follow link to warranty page https://www.offroadbeast.com/warranty-information/ .
Suspension products have a lifetime structural warranty to original purchaser. If you cannot provide proof that you are the original purchaser, the warranty will not be valid. Wear parts such as heims and bushings are not included. Stripped threads on a product are not covered. Heims that are seized are not covered. Damage to product from improper machine maintenance, such as bad wheel bearing wearing down parts or bad bushing wear bushing tubes is NOT covered under warranty. Purchaser must send back damaged product (keep all hardware, we do not send new hardware) Address to ship to:
ORB (Warranty Department)
56 Mitchell Dr.
Paris, TN 38242.
You must include a completed warranty form (found on warranty page). Upon receiving damaged products ORB will exam, repair or build new product. Most orders ship out within 5-10 business days (M-F). Warranty products do take priority, but cannot start processing until damaged product with completed form is received.
Powder coat is not covered under warranty but will be offered at a discounted rate on replacement warranty part. If you are wanting them repowered, please specify in warranty form. When we receiver that and products we will call for payment for powder coat
Racers have no warranty.